Parabolic AI Assistant for Customer Support

Parabolic AI Assistant for Customer Support is a “ChatGPT for support teams” that helps handle customer requests faster and reduces repetitive replies.

How Parabolic works

Parabolic learns from your existing support content and suggests ready-to-send drafts inside the tools your team already uses.

• Trains on historical tickets, your knowledge base, and macros
• Drafts responses directly in Intercom, Zendesk, HelpScout, and other ticketing systems
• Uses matches from past conversations or knowledge base articles to generate relevant reply drafts

Human-in-the-loop learning

Parabolic is designed to support agents, not replace them. Agents review and edit drafts before sending, and the system improves over time based on feedback.

• Agents can approve, edit, or reject suggested replies
• Rejected or edited drafts are used for ongoing training to improve answer quality

Who it’s for

Parabolic is a fit for teams with growing ticket volume, complex products, and recurring questions, including rarely asked questions (RAQs).

• Reduce response time
• Lower team workload
• Improve customer satisfaction