Parabolic AI Assistant for Customer Support is a “ChatGPT for support teams” that helps handle customer requests faster and reduces repetitive replies.
How Parabolic works
Parabolic learns from your existing support content and suggests ready-to-send drafts inside the tools your team already uses.
- Trains on historical tickets, your knowledge base, and macros
- Drafts responses directly in Intercom, Zendesk, HelpScout, and other ticketing systems
- Uses matches from past conversations or knowledge base articles to generate relevant reply drafts
Human-in-the-loop learning
Parabolic is designed to support agents, not replace them. Agents review and edit drafts before sending, and the system improves over time based on feedback.
- Agents can approve, edit, or reject suggested replies
- Rejected or edited drafts are used for ongoing training to improve answer quality
Who it’s for
Parabolic is a fit for teams with growing ticket volume, complex products, and recurring questions, including rarely asked questions (RAQs).
- Reduce response time
- Lower team workload
- Improve customer satisfaction
