Ravenna

Ravenna is an AI-native system for employee support built directly into Slack. Instead of separate portals and long forms, employees send normal messages, and Ravenna turns them into structured tickets to help teams resolve issues faster.

Internal service desk inside Slack

Messages from DMs and channels can be converted into tickets. Support teams get a single queue of requests, assign owners, add followers, and track status—reducing lost questions in chat and duplicate threads.

AI request handling and smart workflows

Ravenna analyzes how employees describe issues, helps clarify details, and classifies requests. From there, automated workflows can route tickets to the right team, distribute work, and speed up resolution for common tasks.

Use cases across internal teams

Ravenna can support ITSM as well as other internal processes, including:

• HR requests
• Expense and finance questions
• Operations and other internal support workflows