Resolve247 is an AI support agent that handles a large share of customer questions and internal team requests. It runs 24/7, answers common issues, and reduces the load on support staff without disrupting established workflows.
Two tools in one
Resolve247 combines two components:
- An AI chatbot for customers that responds on your website or in a widget
- A Response Assistant that suggests replies and solutions for support agents inside their daily workspace
Works with your existing ticketing system
Resolve247 sits on top of your current ticketing setup, so you don’t need to replace familiar tools. The AI can resolve up to half of incoming requests and routes the rest into your normal queue, helping shorten handling time and reduce pressure on the team.
Accuracy and fewer hallucinations
The system emphasizes anti-hallucination behavior by grounding responses in your knowledge base and documentation. This helps keep answers consistent and reduces made-up responses, so customers get faster, reliable help while agents spend less time on repetitive tasks and more time on complex cases.
