Sierra Agent OS

Sierra Agent OS is an operating environment for building and managing AI agents that handle customer support and customer communications. It focuses on natural dialogue, empathy, and staying consistent with your brand voice.

Brand-aligned, context-aware support

Sierra agents adapt to your company’s communication style and use conversation context to respond appropriately. They can operate across multiple channels at once, provide 24/7 coverage, and stay up to date by connecting to your business data and systems.

Goals and guardrails via the Agent SDK

Using the Agent SDK, developers define what the agent is trying to achieve, what actions it is allowed to take, and what constraints it must follow. Built-in composable skills and fine-tuning mechanisms help teams reach production faster and tailor behavior to real support scenarios.

Developer tools for iteration and optimization

Sierra Agent OS includes tools for debugging, monitoring, and improving agent performance over time. Teams can review conversations, adjust logic, test changes, and incrementally increase automated support effectiveness without rebuilding the system from scratch.