Coxwave Align

Coxwave Align is an analytics engine for generative AI products and LLM chatbots. It collects and structures user-model conversations and turns them into metrics, dashboards, and clear reports.

Conversation analytics in one place

Align focuses on data from conversational interfaces, including:

• Customer support chatbots
• Internal assistants
• AI features embedded in products

Teams can see how users interact with the model, where conversations drop off, and which scenarios lead to errors or slow responses.

Monitoring and quality evaluation

The platform helps track key chatbot performance indicators, such as:

• Response quality
• User satisfaction
• Frequency of failed requests

Using these signals, product and data teams can identify bottlenecks, test prompt and model improvements, and measure the impact of changes on real users.

Built for enterprise and AI teams

Coxwave Align is designed for organizations that have already launched a GenAI product and want to manage it like a production system. It fits enterprise environments, generative AI startups, and teams building their own LLM-based solutions.