Unthread

Unthread is an AI-native helpdesk built directly into Slack. It turns Slack messages and threads into trackable tickets, helping teams manage internal and customer support without leaving their workspace.

Ticketing and automation in Slack

Unthread treats conversations as tickets and streamlines the workflow with AI-assisted handling.

• Convert threads and messages into tickets
• Assign owners and track status in Slack
• Prioritize requests and reduce manual triage
• Use agentic AI to speed up resolution

Built for cross-functional support teams

Unthread fits teams that run support processes in Slack and need clearer ownership and visibility.

• IT and internal helpdesk
• HR requests
• Customer support
• RevOps and other operations teams

Knowledge base, analytics, and integrations

Unthread includes tools to improve support quality over time.

• AI identifies knowledge base gaps and suggests articles to create or update
• Analytics highlight bottlenecks in support workflows
• Automations and integrations connect Unthread with other tools for end-to-end processes