Workativ automates internal employee support using AI agents built for IT and HR teams. It handles routine questions, creates requests, and answers FAQs to help support teams close tickets faster.
AI agents for IT and HR service desks
Workativ creates digital agents that work 24/7 and respond to employees in familiar channels, including Slack and Microsoft Teams. They can help with common internal needs such as:
- Access and permissions requests
- Password and account-related questions
- Ticket status updates
- Company policies and HR FAQs
Reducing ticket volume and first-line workload
By taking on repetitive requests, Workativ can automatically create and update IT tasks and reduce the number of Level 1 inquiries. This helps speed up incident resolution and shortens employee wait times.
Integrations and scaling for large organizations
Workativ is designed to fit into existing support infrastructure and corporate systems. It’s aimed at enterprises that need to scale employee support without growing headcount at the same rate, while keeping service quality consistent.
