Cassidy is a platform for automating business processes with AI. It lets teams build AI-driven workflows based on internal company data to reduce manual work in routine operations.
What Cassidy is used for
- Customer support task automation
- Lead qualification and routing
- Processing inbound requests and applications
How it works
Cassidy connects to your corporate systems, then you configure workflows and choose automation scenarios. The platform generates personalized AI assistants that follow your company’s tone and style.
Integrations, pros, and limitations
Cassidy integrates with more than 100 business applications.
- Pros: saves time, reduces manual labor costs, scales across teams, and can be tailored to company-specific tasks
- Cons: initial setup can be complex, typically requires a technical specialist, and support is primarily in English
