Risotto

Risotto is an AI help desk platform for IT teams that automates internal requests and reduces support workload. It aims to make “message IT” a faster, more predictable part of employees’ day.

AI agent for internal tickets

Risotto uses an AI agent designed to understand request context, not just keywords. It can handle common questions automatically, route more complex tickets to the right specialist, and help teams improve response times and SLA performance. According to the vendor, up to 40% of internal requests can be fully automated.

Integrations and IT process automation

Risotto supports cross-functional workflows and integrates with Slack for ticketing. It also automates IAM processes (access and account management), helping IT teams process access requests and employee lifecycle tasks more efficiently:

• Access requests
• Employee onboarding
• Employee offboarding

Automatic knowledge management

Risotto automatically collects and structures knowledge from tickets and responses to build a living knowledge base without manual upkeep. Over time, this can improve the AI agent’s answer quality and provide employees with more accurate support.